or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/
As regular readers of this blog know, I am a big fan of George Grant and the annual Housing Technology Surveys. They are a great source of what's popular and what people like. I love them and I enjoy sharing the odd celebration drink with George.
However, one thing that those surveys don't shine a light on is where our social housing suppliers fall down. They all do, for a variety of reasons and sometimes its our own fault because customers don't resource projects properly. We obviously cannot blame them for that.
Chatting with a prominent housing IT consultant and some larger RSL senior managers, over a few bottles of what can only be described as 'decent Chilean red wine' at one of this autumns conferences, we came to the conclusion that we were missing some 'Razzes'. Anyone not familiar with these, they are the film 'Golden Raspberry Awards'. They are the anti-dote to the Oscars.
In a sector where there seems to be some awards ceremony about every three weeks and your black dickey bow starts feeling fatigue, here's one that might create some change for the better and a reality check for suppliers that need it. In the UK we are a reserved lot, and I mean you Scots, Welsh and Northern Irish too. We are not a showy lot, and we would rather let someone fail and not tell them, for fear of creating an embarrassing situation. Sometimes the first your supplier knows you are dissatisfied is when you letthem know you are terminating the support agreement. No ifs, no buts, you have already jumped ship!
However, I am looking for your bad experiences. On this link, come let it rip:
I am looking to collect your feedback, rest assured, no details will be shared with suppliers or any other parties. So be open and candid.
The aim is to get a true picture of the problems, social housing organisation's encounter with some of their ICT products and suppliers.
One swallow, as we all know, does not make a summer. However your experience could gel with others and in my almost universal optimism in suppliers, I would hope any awards could be translated into some meditation, introspection and improved service, in turn improving things for customers.
So if we can collect enough bad experiences, let's see if we can make some housing system razzie awards a reality, for some of the example categories below:
• Worst implementer or implementation experience
• Most Over-sold and under-implemented solution
• Worst handover from sales to implementation
• Longest implementation over-run
• Worst interfaced set of products from the same supplier
• Worst performing help desk
• Greatest number of supplier roadmap items still not released & working
Access the survey at https://www.surveymonkey.com/r/SMHMVVL for the full list of nominated categories.
Feel free to nominate your suppliers more than once in each category or suggest a new category and we will be pleased to incorporate if we can.If we get enough bad experiences results will be published in a future blog.
Come play your part and let's get more from our social housing IT
Catch the blog monthly archive at https://archive.org/details/@housingitguy
Related Post: You know sometimes, Good enough is good enough!
I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.
Dandy Warhols - Hit Rock Bottom.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
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