or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy
I thought it worth sharing a couple of innovative events coming up in the next few weeks, that I am sure readers might enjoy. The sector is experiencing so many changes at present, Pay2Stay only eight months away & Universal Credit widening all the time. Local Authorities & RSLs will be forced to think differently and apply more innovation.
The event is from some of my associates at #SmartSimplicity, as part of the NHF conference in Birmingham 22nd September 2016. A free event with lunch provided (as if that would tempt anyone), at the Crompton Room, IET Birmingham, Austin Court, 80 Cambridge Street, B1 2NP at 12:00-14:00. I will be at the conference the day prior, but if you are there on the Thursday, book your free place on this booking link.
The top quality speakers include Philippa Jones, CEO, Bromford Group ; Peter Hall, Leadership Consultant & Positive Disrupter ; Barry Marlow, Get Real and the super Anna O'Halloran, Behavioural Insight Consultant. Between them they have many decades of socialhousing experience between them and experience in coaching to think differently.
Areas they are going to cover include, how more face-to-face interaction with customers pushes up VfM, the power of the nudge for staff & tenants and how disruptive thinking can allow us to look at our old tired processes in a brand new light.
Another event that seeks to look at SocialHousing challenges in a new light and help you swim with the innovation dolphins. You might have received your boxed invite to Richmond Housing Partnership in the post, with your blue dolphin. RHP have recently innovated in many areas, particularly omnichannel and use of CRM to better understand and profile tenants and other customers.
The 6th October event at the RHP offices, will have top speakers from Uber, Microsoft and BT. The subject is 'The Art of Innovation, Share, Disrupt, Discover'. Places are limited and you will need to drop an email to them, at communications[at]RHP.org.uk by 9th September 2016, with your name, title & email address.
I will be there, always interested in what some of the most innovative organisations in our sector are doing and achieving. Lots of ideas from both these events that can revolutionise your teams and organisations.
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Related Post: Like the demise of coalmines & shipbuilding, are call centres & infrastructure teams next on the list?
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(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009
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