Stepping Out

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/




I was at HOMES at Olympia a week or so ago, in a similar slot to where the old NHF IT Managers conference and exhibition used to be, mid-November. It was good to see a lot of old friends, clients and contacts there, among the non-IT solution suppliers, of protective equipment, ready meals for the elderly etc.

I did a talking slot with Barry Marlow and Alan Rogers, service director at Curo Response. Both cracking chaps. It was a very interesting journey through Value for Money, explored from a blue sky, IT Systems and practical on the ground viewpoint.  One of the key themes was joining up our data, into useful information. If you have good modern integrated systems, that job is somewhat easier.

Sometimes in social housing there can be an obsession with stock condition data. I once did work with one asset manager, who insisted he wanted to know measurements of every one of the windows in all 8,000 units of this stock. This was because if a glazing responsive repair was logged, he wanted first fix every time, with exactly the right sized glass panel to be used.

I tried my best to explain the cost of collecting, storing and keeping that data updated, verses the possible downside of the tenant (and us) suffering two response repair visits. It was all to no effect however, but when I was back four months later, I was told he had 'Moved on to pastures new'. Spooky!

So, reliance on stock condition asset data is not the silver bullet. Alan at Curo had a good story around this, in our presentation. He now drives down capital programme repair spend, by collecting better data during responsive activity. For example, central heating boilers are rated and assessed by the responsive team, to only target capital spend where it's really needed. He had a great view of being sure how good something was, in order for it to be good enough.  

This approach has worked very well for Curo and resulted in what they call 'great doorstep appeal'. A great way to use quality data to make bold decisions.

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Do we use our IT to support our boards? 

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


The Fall - Stepping Out.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,HousingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities,Housing Management Consultant,Housing Management Consultants, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts ,Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas,vWork,verseone, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Swim

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/




Is the art of the flowchart in danger?

I was passed a flowchart the other week done on an Excel spreadsheet. Nothing wrong with that, I am not snobbish about where diagrams come from. I have knocked a few up in MS Word, Powerpoint  and Excel myself, never mind some of the free options out there. Some on the back of envelopes too, but its best we move on from that.

This one was a bit unwieldy however, it covered the area from A1 to ADD395. You can imagine how I struggled even on a largish display at 1920x1080px. Also, worse even that it had not been cut up into some manageable interconnected portions, there was no use of swim lanes.  These are essential and surely one for morning one of decent 'Introduction to Visio' type courses.

Here's a great example from the Scottish Government MyAccount digital first for local services project.  

Clear use of swimlanes distinguish job sharing and responsibilities for sub-processes of a business process. Each is effectively an interface, human or system. Much like in the great example above.  This style of flowchart differs from others in that processes and decisions are grouped visually by placing them in lanes. Parallel lines (horizontal or vertical), divide the chart into lanes. Each lane is for each person, group or sub-process. Labels show how the chart is organized.

As can be seen, a change of responsibility etc, is clearly seen as a move to another lane. Visio now calls these 'functional bands', although I think that's more of a historical term. Swimlanes are a great technique especially for use in Agile and Lean Six Sigma, for spotting the 'moments of truth'.

Miss out on swim-lanes at your peril!  

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Why exactly is social housing a BYOD free zone?
 

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Madonna - Swim.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile functionality,mobile platform,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,verse one,verseone,vWork,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Save Me Toner

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/




Every time I order some new printer toner cartridges my eyes water. HP, Epson, Canon, Dell and Lenovo seem to have us by the short and curlies in the way these are priced. Do you buy the argument that because printers are cheap, we have to pay more for all the consumables? It's probably the same type of argument that the Phoebus cartel (https://en.wikipedia.org/wiki/Phoebus_cartel)  had about it all really being better for us consumers in the end.

Ever since reading Simon Garfields excellent book, "Just My Type", I have often wondered if any of the hype around eco-fonts is justified. About twelve months ago I remember a headline about the US Government could change from Times New Roman to Garamond, saving $370m a year. I don't know if they tried 'Pumice Disaster'.

As anyone who has ever used it knows, Garamond font is actually smaller at the same point-size compared to Times New Roman. that perhaps is where the bulk of that saving is. At the same font size it will use less ink, but you may have to up the font size in order to read it. So there's the catch.
You might have come across the Swiss cheese of fonts too, EcoFont.

As you can see, the fonts legible with some small holes saving about 19-20% of ink. Smaller type sizes seem to work best and the holes are barely noticeable.
A Ryman, free font, Ryman Eco is one of my favorite of these. I think this looks fabulous. Grab it at http://www.rymaneco.co.uk/ to try yourself.

In small sizes, the spaces are hardly noticeable. When larger sizes are used, it looks quite elegant.
Garamond, Courier, Century Gothic and Brush Script, in sequence of eco-friendliness, are the next best for cutting down on print toner and ink usage. 

All in all though, probably this all misses the point. If we actually managed to print less, we really tackle the problem of high cost. This is what I attempt to do, although it's still a bit painful when my printer fires up and spits out that printed sheet!

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Are we missing a trick not seeing our tenants as customers? 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


The Saints - Save Me.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,HousingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company,Housing Management Consultant,Housing Management Consultants, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Statue of Liberty

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

Its autumn (although its spookily warm!), another day another housing IT conference, last week it was the turn of everyone's favourite independent housing management system and Promaster provide Orchard. Manchester's classic, rambling but ornate Victorian palace, the Midland hotel. Again I have got to say, it left me and attendees, with a nice warm feeling about its systems and the developments going forward.

I was pleased to see that a lot of new initiatives are underfoot, which look to benefit Orchard users in the coming months. It will be interesting if the drive to 'solutionise' bears fruit, also the idea to communicate in less of a detailed fashion to help customers make better use of solutions they already have. Over the years I have spend days of my life, I will never get back, analysing detailed amendments with clients, to extract the gold nuggets, worth switching on. I should say that's not just Orchard ones, they can be better than most that I see. Praise where its due Aidan!

These days it does seem that every HMS supplier is eagerly refreshing into GUI or moving to more modern underlying technology. Orchards new 'Liberty' project is now looking tantalising close, with high expectations of its new mobile offering. Promaster users will be the first to experience the shift and it will be interesting to see what opinion I hear from my spies, in the asset management community.

It's interesting too that Orchard, like others have recognised that mobile is no longer just a 'bolt-on' module. It needs to support the enterprise at every point and in the new world of tablets with everything, users will find it pretty un-natural at work, to be tied to their desks.

I wasn't stalking Aidan, but did seem to spend a lot of time in his sessions. One particularly packed one was the one covering income protection, in the new world of Universal Credit and Housing Benefit Caps.

Looking at alliances with other excellent third party tools in the sector, such as truly automated pre-dialling with proven inbound customers  and credit checking services are good ideas. Money manager apps, links to ethical credit sources, as well as the right technology to intercept customers when needed, to collect growing risk of arrears, is crucial. IMHO landlords (social or PRS) who assist or guide their tenants to make good choices, are going to suffer a lot less with growing arrears and other issues.

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: Is it asking too much these days to go green our UKhousing ?
 

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I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


XTC - Statue of Liberty.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox,Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor systems,CORE,CorVu,Cost reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Liberty,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS,mDesign,mobile platform,mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Pimss Sapphire,Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points,Pimms,QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,Sapphire,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts,InFor Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Hit Rock Bottom

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/




As regular readers of this blog know, I am a big fan of George Grant and the annual Housing Technology Surveys. They are a great source of what's popular and what people like. I love them and I enjoy sharing the odd celebration drink with George.

However, one thing that those surveys don't shine a light on is where our social housing suppliers  fall down. They all do, for a variety of reasons and sometimes its our own fault because customers don't resource projects properly. We obviously cannot blame them for that.    

Chatting with a prominent housing IT consultant and some larger RSL senior managers, over a few bottles of what can only be described as  'decent Chilean red wine' at one of this autumns conferences, we came to the conclusion that we were missing some 'Razzes'. Anyone not familiar with these, they are the film 'Golden Raspberry Awards'.  They are the anti-dote to the Oscars.

Some excellent work from Housing Technology Magazine

In a sector where there seems to be some awards ceremony about every three weeks and your black dickey bow starts feeling fatigue, here's one that might create some change for the better and a reality check for suppliers that need it. In the UK we are a reserved lot, and I mean you Scots, Welsh and Northern Irish too. We are not a showy lot, and we would rather let someone fail and not tell them, for fear of creating an embarrassing situation. Sometimes the first your supplier knows you are dissatisfied is when you letthem know you are terminating the support agreement. No ifs, no buts, you have already jumped ship!

However, I am looking for your bad experiences. On this link, come let it rip:
.

I am looking to collect your feedback, rest assured, no details will be shared with suppliers or any other parties. So be open and candid.

The aim is to get a true picture of the problems, social housing organisation's encounter with some of their ICT products and suppliers.

One swallow, as we all know, does not make a summer. However your experience could gel with others and in my almost universal optimism in suppliers, I would hope any awards could be translated into some meditation, introspection and improved service, in turn improving things for customers. 

So if we can collect enough bad experiences, let's see if we can make some housing system razzie awards a reality, for some of the example categories below:
•    Worst implementer or implementation experience
•    Most Over-sold and under-implemented solution
•    Worst handover from sales to implementation
•    Longest implementation over-run
•    Worst interfaced set of products from the same supplier
•    Worst performing help desk
•    Greatest number of supplier roadmap items still not released & working

Access the survey at https://www.surveymonkey.com/r/SMHMVVL for the full list of nominated categories.

Feel free to nominate your suppliers more than once in each category or suggest a new category and we will be pleased to incorporate if we can.If we get enough bad experiences results will be published in a future blog.


Come play your part and let's get more from our social housing IT

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: You know sometimes, Good enough is good enough!
 

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


Dandy Warhols - Hit Rock Bottom.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Fuel My Account

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here uk.linkedin.com/pub/tony-smith-bsc-hons-acih/a/979/351/

I hear a lot of 'Digital First' these days, it's the wayward half-brother of 'Channel Shift'. Now I am an enthusiastic channel shifter myself, but do believe it's actually 'Omni-Channel', we need to provide. Transaction and interaction costs will reduce, and as a by-product we will push up customer service and satisfaction levels too. Less folks are actually resisting 'Digital First' and it's not just because the 'older' customers are dying off, which was explained to me once by some housing director one afternoon, how we will solve that problem. I am glad to say she was way wrong on that one.  Universal Credit pushes us to 'Digital First' as does renewing car tax, so even if you are 70+ years old, you are being pushed in to engaging with the internet.

It's very interesting how the digital MyAccount culture is being rolled out in Scotland, under the unified banner of 'MyGovScot' and how this is supporting service delivery from public bodies. IE local councils to citizens, such as you and I. Perhaps I am actually a customer, rather than a citizen, I mean you get the drift I am sure.

I was accused last week by a good Scottish friend of being a 'Scotophile' and after I had considered it, I kind of embraced it. I often work there probably 6 days or more each month and I really enjoy working with everyone up there. I feel no detachment in any way, often my Mancunian accent is the biggest barrier with communication, it's certainly not in food or drink, as anyone who knows me even on a superficial level, that's a great leveller. I digress, but the point I would make is that there are some great ideas happening north of Hadrians Wall, that the rest of the UK can be exploiting.

You may have already caught some of my take on Scottish Housing Options, which I have seen firsthand, being involved with the Housing options Hubs, through the great folks at Arneil Johnston. Read more here at http://tonysmiththathousingitguy.blogspot.co.uk/2015/03/welcome-to-north.html . The point is that there is some good practice, lessons to be learnt here.

MyAccount is an initiative which seeks to authenticate the citizen and then allow easy hook up to local (council, NHS, report a pothole online and other) services. So for example, the aim is for maybe a signed up and authenticated user to be linked quickly (& seamlessly) into local services delivered digitally, for planning, libraries, leisure, housing, easy payment for services and rates etc.

In any digital strategy worth its NaCl, low hanging fruit gets tackled first. In many of the councils I work with, those are generally access to Council Tax balances and housing balance information. For both of those, the ability to make a payment quickly and easily, is crucial. That must be facilitated by options to process a debit/credit card, Paypal or ability to sign up to an AUDDIS paperless DD etc. The reduction of this to 4 or less clicks is the holy grail. Make it easy and its less painless for that poor citizen. Who likes paying bills, I certainly don't!

With the Scottish MyAccount model, authentication is facilitated centrally, to reduce fraud. The Scottish National Entitlement Card (NEC) is one road into proving who you are. This layer is provided via http://www.improvementservice.co.uk/ . This puts all the authentication eggs in one basket. However, for me I would feel better if there were other options, to authenticate via Facebook or other social media, for people who maybe would trust to these platforms in preference to a 'Government' one. The outcome of identity checking will then determine a security level, (a degree of trust too effectively), from zero upwards, which will allow access to different services.

One of the challenges of this new digital strategy, is how system providers can support access through self service portals, to support this requirement. In contract terms, this might be judged a regional UK requirement. In whatever judgement, for successful portal access, a single signup access is essential. Then our digital users are in once and for good.  

     Catch the blog monthly archive at https://archive.org/details/@housingitguy

Related Post: When it comes to workflow, are your users more used to their tea-tray than their HMS Task-Tray?

_/_/_/_/_/_/_/_/

I would be pleased to connect with you on LinkedIn - http://uk.linkedin.com/in/tonysmiththathousingitguy Message me with any issues or queries, you would like to be explored in this blog. We generally receive a couple of suggestions each month.


L7 - Fuel My Fire.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


Access a quick list of our Social Housing ICT blog posts here
Could we help you or your organisation? Our contact details are here , get in touch we will be pleased to chat about your problems and help with your organisation issues.
File Under: 360,1stTouch,4Js. , 07854655009 , ," """" ",,#UKHousing,#HousingDAY, #HomesForBritain, #Shout,1st Touch,3squared,Accuserv,Acutence,Aareon,Academy,ActiveH,AirWatch,Alignment,ALMO,Anite,Apex,ArchHouse,Archouse,asbestos,Asprey e-state pro,Asset Management,Aurora,Average IT Costs,App,Associates,ACL,Abritas,AMS,AX,aspireview, BO,BPR,Browser Applications,Business Objects,Business Planning, Business Process Review,Business social networking, Blockwise, Block wise,BI,BancTec,BluTek,Bluebox, Castle,CBL,Cedar Open Accounts,Cx,Change,Cheaper Housing IT,Chics, CHR,Citrix,Civica,Clearview,CMS , CCS IT Keystone CCSIT,Civica Genero,Contractor Systems,CORE,CorVu,Cost Reductions,Covalent,CRM,Crystal Reports,CTI,CTX,Customer Relationship Management,Cashflow, COA,Coactiva,Codeman,Comino,Competitive Dialogue process,complex IT procurements,Component Accounting, Community Reward Services, Consilium, Consolidation, Consultancy,Consultant,Contact Manager,Context,CIH,Chartered Institute Of Housing,Cadcorp,Cerrus Saturn,convergeOne,CACI,CPL, CRS Director, Deeplake,Development Systems,Accuserve,Document Management,Documotive,datasystems , Microsoft dynamics GP 2013, DynamicAI, Dynamic AI, ECMK,EDRMS,England, English,EnterpriseBI,ERP Systems,ERP,Elmhurst,Estatecraft,EDM,ESRI,Exponential-e, Finance, Financial Systems, Financials, Factorwise,Facebook ,Footprint,Fusion, Getting best from,gotonysmith, Grasp,Grip,GeoSolveIT,GIS,GGP,Genero,HouSys,Housing software,HG,Housemark survey,Housing Blueprint,Housemark, HRA,housingtITguy,Housing Support Pro,HousingSupportPro,Housing Options, Housing Group,hotpixuk, HousingIT,hotpix,Hardware,Hitex,Housing Contact Company, Impact Response,iPayPro,implementations,iRobot,In House,InHouse,In4,InMotion, InMotion2014, InMotion2015, InMotion2016 , Exhibition, conference, Infoflow,Information Technology,Informix,inHouse,in-house workforce, Innovation,Inside Housing,Internet Portal,Internetalia, Invu,Ireland,Irish,Inphase , IT Budget,IT Training,iWorld, Innovation Group Apex,ITIL, In4Systems Promaster,IT,Insight, iSupport,iSupportPro, Keylogic,Keystone,Kirona,Kypera,Keyfax, Ledgers,Linkedin,Locality,Liquid Voice, MD ,Mr Void , MrVoid, Measuring Change,Mebus,Miracle,MISCS, mobile functionality,Monopoly board images and pictures, Montal,MS Dynamics,MS Dynamics CRM2011,Miracle Software,MDM,Management Reporting,MI,M3,MIS,MIS-AMS,Mobysoft, Northgate Codeman,Neighbourhoods and Communities, Northgate,Notice,NROSH,NINTEX,NINTEX workflow,Natural Forms,Nintexworkflow, OA,OGC Buying Solutions,Ohms,OJEU Limits,OmFax,Omniledger,Open source software,open tender,OpenHousing,Opti-Time,Oracle,Orchard,Outsource and outsourcing,OpenContractor,ORS,OneServe, PIMMS Data Systems, Paloma,performance management systems,PfH, Pick,PIMMS,pimms4communities, Planned maintenance,People Value,Plus, Peoplevalue, PM,Progress,Promaster,Proval,Pyramid,PRINCE2,prince,Pamwin,PlanForm, Propoints, Pro-Points QL,QLX,Quiss,Qlikview, Registered Providers,Registered Social Landlord,Rent Increase Freezes,Repairfinder,Reporting,Reports,ROCC,RobotAutomation, Rocket,RPs,RSL,Reality,ReAct,reidmark,RM865, Saffron,SAP,Scots, Scottish,Scenario, Scotland,SDM,sector,TonySmithHou,Safron,Server Virtualisation,servicing, Servitor,Sharepoint,Simdel,Simdell,SimPro,Sim Pro,Slash and Burn,Social Media,Software,SQL Open Housing,SQL Reporting Services,SQL reporting services,SQL Server,Star rating,Stores and Stock,Strategic Asset Management,Sunguard ,Surveys,Sx3,System alignment, TonySmithHousing, Systemwise,SM,Sequoa,Serros,SP,Scout,score,Swordfish,Serengeti,SOTI,southview,Sunguard,Service Charges,Spotlight Service, Spotlightservice, SunAccounts Template,Task,Terminal Services, tonys , tonysm , tonysmi , tonysmith, tonysmitht, gotonysmith, tableau Business Dashboards, tonysmithth, tonysmiththa, tonysmiththat, tonysmiththath, tonysmiththatho, tonysmiththathou, tonysmiththathous, tonysmiththathousi, tonysmiththathousin, tonysmiththathousing,Tony Smith That,Tony Smith That Housing IT Guy,TonySmith that housing IT guy,tonysmiththathousing, tonysmiththathousinguy,tony smith housing guy,sharepoint, share point Three Star,Today,Total repairs,Tribal,Twitter,U2, tonysmith , tonysmiththat , thathousing , thathousingIT , thathousingITguy ,TED,Tagish Casework,TP Tracker,Telecetera,Tagra,Trace, Totalmobile, Total Mobile, UniClass Enterprise,Unidata,Universal Housing,Universalcredit, universal credit, universal credits,UC,Universe,Unrest, UK, United Kingdom ,Ukhousing,UK Housing, Van Stock,Voice and data,Vantage Sentinel,Version One,Visualmetrics,Voluntas, Wales,Welsh,Windows Server,Workflow and tasking,Wheatley,Works Connect,worksConnect, Xmbrace,XML ,XenApp,Xen App .

Housing Career Opportunities

If you do the Twitter thing, follow me at @HousingITguy
or LinkedIn here https://uk.linkedin.com/in/tonysmiththathousingitguy











Below are a number of UK social housing ICT, software & services opportunities, that we here at the blog has been alerted to. DM us direct to follow up any of these. External organisations are responsible for all these, this blog cannot recommend or otherwise any of these positions.

19,000+ people from the UK Social Housing sector read this blog every month.

Could we help you promote your vacancy here?

LIVE POSITIONS
Hear about new opportunities faster, by connecting on LinkedIn here.

Added	10/05/2018
Position	Project Manager, 2 year fixed term Support for housing system replacement project. You will coordinate and facilitate the design and implementation of a business-wide housing management IT solution that will be the cornerstone of our digital transformation agenda. In addition to implementing joined-up IT systems, you will oversee the development of changes to how we work to deliver improved customer focus and our digital aspirations. You will seek out opportunities to enhance and develop our services for maximum efficiency, value for money, customer access and inclusion. £32,233 - £37,107 yearly  based on experience Up to 35 hours per week
Expires	20/05/2018 - Contact St Leger via https://jobs.housing-technology.com/job/212/project-manager-2-year-fixed-term/

EXPIRED OPPORTUNITIES

Added	13/10/2017
Position	Interim ICT support for North Wales based socialhousing organisation  Support for a number of housing projects £negk+ negociable based on experience Up to 35 hours per week
Expires	31/03/2018 - Contact Tony Smith via DM (Direct Message) or comment on this blog

Added	13/10/2017
Position	Housing officer for inspirational supported housing charity £25k+ per annum based on experience, plus excellent benefits 35 hours per week Job Type - Experienced Housing officer Contract Type - Permanent, Social Housing, Care Location - South Oxfordshire
Expires	31/10/2017 - Contact Tony Smith via DM (Direct Message) or comment on this blog

Added	10/09/2017
Position	Senior Infrastructure Analyst at SLH £37,974 - £39,973 per annum plus excellent benefits 35 hours per week Job Type - Jobs in Business Support Contract Type - Permanent, Social Housing Location - Liverpool, NW England
Expires	22/09/2017

Added	21/06/2017
Position	Technical Services Analyst, at Midland Heart Ref: 2845 Job Type - Jobs in Business Support Contract Type - Permanent Location - Bath Row, Birmingham Salary - £30,785 per annum (Full Time Equivalent) Hours - 35 Hours per Week (Full Time)
Expires	02/07/2017 - Apply on this link

Added	12/06/2017
Position	ALMO in Somerset Vacancy: IT System Administrator Location: Bridgwater Salary: c£neg Award winning ALMO seeks first line system support for the Housing Management System (Capita Open Housing – ideally Capita Housing Solutions), with an organisational focus for system improvement and support.   Full spec here - http://acutanceconsulting.co.uk/download/RoleProfileSystemsAdministratorMay17.pdf
Expires	July 2017 - Contact Tony Smith via DM or on this blog

Added	19/05/2017
Position	Various positions at Northgate, leading supplier of HMS solutions. have you experience of Northgate Housing, perhaps at a customer or in a ICT capacity and looking to develop your career? Various locations. See the various links below, and mention you saw the opportunity here: https://npscareers.northgateps.com/ https://npscareers.northgateps.com/nps-housing-presales-consultant-feb16.php https://npscareers.northgateps.com/housing_consultant_10april.php https://npscareers.northgateps.com/housing-consultant-16may.php
Expires	Various

Added	16/05/2017
Position	Large East Midlands RSL Vacancy: Project leaders, transformation staff Location: Notts Salary: c£neg We are looking for a logical thinkers, experience of HMS systems, DRS, 1st Touch required. If you can get stuff done, you may be the best candidate for this opportunity.
Expires	28/06/2017 - Contact Tony Smith via DM or on this blog

POSITIONS WANTED

Added	18/09/2016
Position Wanted & experience	A highly experienced Application Support Professional, 11 years social Housing ICT experience.   PRINCE2 and ITIL qualifications, SQL 2012 MCSA training. Designed and developed a new Android App for medium sized RSL. Extensive knowledge of Civica UH housing systems.  Perfect for an application support or a business analyst position
Location & Contact	West Yorkshire or remotely - Contact Tony Smith via this blog or DM for full CV

Added	19/05/2017
Position	ICT Infrastructure Manager - Social Housing Chippenham £48,000 per annum with a car allowance of £2,500 and additional benefits An exciting opportunity for an experienced professional to manage, maintain and develop the ICT infrastructure for Green Square. It is essential that you have proven leadership and collaboration capabilities to be successful in this role.
Expires	Closing date                 Friday 2 June 2017 @ Midday Interview date              16 June 2017     More details and how to apply, follow this link

Added	25/02/2017
Position	Torus Group  Vacancy: Head of Data Intelligence Location: St Helens/Warrington Salary: c£50,000 We are looking for a logical thinker who enjoys providing real value to business. We are looking for an experienced data and business intelligence leader to oversee a vital part of our journey.  You will be instrumental in developing and implementing a group wide data and intelligence strategy that will underpin our ambition to become a truly data driven and intelligence led business.  If you have the relevant skills and experience and are passionate, creative, collaborative and brave then you could be our perfect fit.
Expires	28/02/2017 - Contact Torus apply online via https://lnkd.in/dPmRKb4

Added	27/02/2017
Position	RSL implementing OpenHousing in South West/Bristol Area Vacancy: Hands On Project Manager Location: South West Salary: c£neg We are looking for a project manager to take over a project to implement Capita OpenHousing. Practical, knowledgeable and hands-on then you could be our perfect fit.
Expires	10/03/2017 - Contact Tony Smith via this blog or DM for direct details

Added	25/02/2017
Position	RSM UK Vacancy: Netsuite Functional Consultant Location: London Salary: £neg The successful candidate will join the ERP implementation practice within Technology Consulting. RSM is a NetSuite system implementation partner and the successful candidate will work primarily on NetSuite projects. NetSuite is the leading global cloud ERP provider, with over 10,000 clients, and RSM sees a significant opportunity to expand our NetSuite implementation services in the UK with the SME market.
Expires	30/04/2017 - Contact RSMUK apply online via https://careers.rsmuk.com/Exp/VacancyInformation.aspx?VId=26719#sthash.0NosnPvN.dpuf

Added	20/09/2016
Position	Aareon QL Housing pre-sales consultant, Kenilworth. – Prepare/perform demos, attend exhibitions, lead/assist in ITT completion. UK travel required, understanding of OJEU. Salary - Competitive based on experience, pension scheme, BUPA, life assurance, company car, 20+ days holiday
Expires	28/10/2016 - Contact via the Aareon Website

Added	20/08/2016
Position	Aareon QL Housing System Coordinator with Together Housing Group, in either NW England or West Yorkshire – salary from £26k - £30k Flexi-time, Minimum 27 days holiday, Pension, Healthshield
Expires	25/08/2016 - Contact via the Together Group Website

Added	27/05/2016
Position	Account manager with large UK social housing solutions provider – salary from £30k - £45k subject to skills / knowledge with OTE of c£90k  Pre-sales consultant with large UK social housing solutions provider – salary from £20k - £35k subject to skills / knowledge with a generous bonus structure
Expires	30/06/2016 - Contact via DM to this blog

Added	14/05/2016
Position	Senior Social Housing Consultant, based Motherwell in Scotland– Arneil Johnston – salary from £40k plus performance bonus  As readers of this blog know, I do a lot of work with Arneil Johnston in Scotland. They are a fantastic team to work with. This is a brilliant opportunity for the right candidate
Expires	30/05/2016 - Contact via Jim Rennie SFHA 0131-623-2343 More info at http://www.housingscotlandtoday.com/job-of-the-day-senior-consultant-arneil-johnston/

Added	03/05/2016
Position	Business development manager with software related experience in the social housing and Local Authority sector. English Midlands based if possible, to drive business forwards for innovative new product, from Birmingham office. Also work with existing accounts and some new work on identity management. Salary £35-40k plus bonus/commission
Expires	30/05/2016 - Contact via DM to this blog

Added	10/03/2016
Position	Business development/account manager with software related experience in the social housing sector. North West England based if possible Salary negotiable
Expires	30/04/2016 - Contact via DM to this blog

Added	12/01/2016
Position	(Probono) Critical friend required for NW based RSL transformation director, would suit similar in large group OR ICT director at large Housing Association
Expires	31/01/2016 - Contact via DM to this blog

Added	20/11/2015
Position	Primary demonstrator / Pre-sales executive, for successful, well known integrated housing management system provider.  Salary plus OTE.
Expires	20/12/2015 - Contact via DM to this blog

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Related Post: When last, were you and your team, the dangerous brothers? 
 

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The Clash - Career Opportunities.
(c) Tony Smith, Acutance Consulting www.acutanceconsulting.co.uk 07854-655009


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